|Multiple Language Support|
|After hour Support|
|Sequential Call forwarding|
|Round Robin Call Forwarding|
|Fax to email|
|Caller location based routing|
|Default Call Flow|
Ans3: Yes, you can configure N number of department and for each department you can configure 10 numbers
Ans4: Ireceptionist Panel is dynamic you can change the number any time u wish and it will be reflected in real time
Ans5: Yes, we show detailed MIS wherein you can check your received calls,opted extensions,time of call and recording
Ans 6: You can set alerts on your dedicated number . The notification will be send either via SMS or voice or both as per the configuration done.
Ans7: Yes. You can configure your own clips according to your business requirement
Ans8: Yes. If any customer calls will not be answered by the department then he can record his query
Ans9: Yes. You can configure your own clips according to your business requirement
Ans10: No, we work on cloud telephony so everything is managed at our end
Ans11: GO to the Freetrial link signup and the sales team will cordiate for account creation
Ans12: Yes. You can choose from our various product offerings, where-in you can use landline,oneindia or tollfree numbers. We will assign a dedicated number to you.
Ans13: You are open to upload your preferred media, extension and holidays
Persons under 18 should not access any interactive portion of this website without first obtaining parental permission. If a person under 18 years of age wants to participate on our web site, we encourage the person's parents to participate in his/her experience on our site. We welcome family participation.
Ireceptionist collects a variety of information in several ways.
Personal Information - Generally, you can visit our site without revealing any personal information about yourself. At times, though, we may need information about you including at the time registrations. Unless otherwise indicated, the information we request is optional. We will specify which information is mandatory at the appropriate data entry points. While registering with us, you are required to share only the indispensable information so as to enable us to personally identify you and to contact you about Ireceptionist, to send you information about other products /services, which in our opinion, might be of interest to users. Such information includes without limitation, users’ first and last name, physical address, e-mail address, phone number and any other information that itself identifies or when tied to the above information, may identify a particular user as a specific individual.
We will use such information, in accordance with this policy. If you ask us to not use this information as a basis for further contact with you, we will respect your request.
We may use contact information to (i) send you information about our company, and promotional material from the businesses doing business with us; (ii) contact you when necessary; (iii) share with other companies who may want to contact you; and/or (iv) send orders to you. As stated below, you may opt-out of being contacted in the future.
Ireceptionist reserves the right to contact you regarding account status, changes to the subscriber/visitor agreement, and other matters relevant to the underlying service and/or the information collected. We also reserve the right to use the information that you give us and to disclose it to third parties to provide you with information about products and services. If you do not want to receive correspondence related to Ireceptionist or other promotions or products, please indicate your preference by opting-out.
In addition to the situations described above, we may disclose visitor information in special instances when we have reason to believe disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interfering with Ireceptionist’s rights or property, other Ireceptionist visitors, or anyone else. We may disclose visitor information when subpoenaed, for government investigations, and when we otherwise believe in good faith that the law requires it.
Ireceptionist may, from time to time, share information received from you or your computer with other entities such as advertisers on our web site or companies doing business with Ireceptionist. We reserve the right to distribute your information to third parties at any time, unless you opt-out by asking us to remove your information from our databases and discontinue providing you with information. We reserve the right to sell, rent, lease, or otherwise distribute any information we obtain on or from you to third parties.
Though, Ireceptionist may contain links to other websites as well, in no case Ireceptionist will be responsible for the privacy practices or the content of such websites.
You may, at any time, review, edit, and/or remove any information we have stored on you by contacting Ireceptionist through e-mail at _____________________. We will promptly comply with any request to review, edit, or remove information.
Security - Ireceptionist cannot and does not ensure or warrant the security of any information you transmit to us or from our online products or services. You transmit information to us at your own risk. However, when you transmit credit card information to us, the credit card information is encrypted with SSL (secure socket layer) encryption. Once we receive your transmission, we and our vendors make our best effort to ensure its security on our systems.
If you begin the sign up process for the Services but fail to complete the process, ValueFirst may contact you in an effort to help you through this process. You hereby authorize ValueFirst to make such contact, even if you ultimately determine not to sign up for the Services.
For Purposes of this Agreement, the "Services" are defined as any and all services provided by ValueFirst to you either now or in the future. The Services include but are not limited to the services listed below. The Services are provided on "Service Numbers" (i.e., personal local or non-local telephone numbers, depending on the specific Service provided). Services are provided on a paid basis.
You are fully responsible for the contents of your transmissions through the Services. ValueFirst simply acts as a passive conduit for you to send and receive information of your own choosing. However, ValueFirst reserves the right to take any action with respect to the Services that ValueFirst deems necessary or appropriate in its sole discretion if ValueFirst believes you or your information may create liability for ValueFirst, compromise or disrupt the Services for you or other customers, or cause ValueFirst to lose (in whole or in part) the services of ValueFirst's ISPs, telecommunications carriers or other suppliers. Your use of the Services is subject to all applicable local, state, national and international laws and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination or false advertising). Without limiting the foregoing, you agree: (1) to comply with all laws regarding the transmission of technical data exported from any country through the Services; (2) not to use the Services for illegal purposes; (3) not to interfere or disrupt networks connected to the Services; (4) to comply with all regulations, policies and procedures of networks connected to the Services; (5) not to use the Services to infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; and (6) not to transmit through the Ireceptionist Services any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. The Services make use of the Internet for you to send and receive information of your own choosing. As a result, your conduct is subject to Internet regulations, policies and procedures. You agree not to use or reference the Services for chain letters, junk fax or junk voice or e-mail, spamming or any use of distribution lists to any person who has not given specific permission to be included in such a process, and you further agree not to attempt to gain unauthorized access to other computer systems. You shall not interfere with another Customer's use and enjoyment of the Services or another entity's use and enjoyment of similar services. You must (a) obtain and pay for all equipment and third-party services (e.g., telephone equipment) required for you to access and use the Services; (b) maintain the security of your PIN number and other confidential information relating to your ValueFirst account and; (c) be responsible for all charges resulting from use of your ValueFirst account, including unauthorized use prior to your notifying ValueFirst of such use and taking steps to prevent its further occurrence.
The transmission of unsolicited telemarketing phone calls may, in certain circumstances, be illegal under the Telecom Commercial Communication Customer Preference Regulations, 2010 and such other regulations issued by Telecom Regulatory Authority of India, Department of Telecommunication, Government of India or any such authority and under the laws of a number of other countries, states and provinces. Unsolicited telemarketing through the Services is prohibited and a material violation of this Agreement.
Either you or ValueFirst may terminate your ValueFirst account at any time, with or without cause, upon notice. Any such notice by you to ValueFirst must be in accordance with ValueFirst's verification procedures, as such procedures may be established and changed by ValueFirst from time to time in its sole discretion, and which may include the requirement that you contact ValueFirst by phone to confirm that any such notice was in fact sent by you. ValueFirst also reserves the right to terminate or suspend your ValueFirst account without prior notice, provided that ValueFirst will attempt to confirm such termination or suspension by subsequent notice.
You represent and warrant that you are at least 18 years of age or, as applicable, the age of majority in the country, state or province in which you reside, and that you possess the legal right and ability to enter into this Agreement and to perform your obligations under this Agreement. You agree to be financially responsible for your use of the Services (as well as for use of your account by others, including minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement. You confirm that you are authorised to use the payment method that you present to us to satisfy payment for the Services.
ValueFirst may automatically amend this Agreement at any time by (a) posting a revised Customer Agreement on the Ireceptionist Website, and/or (b) sending information regarding the amendment to the email address you provide to ValueFirst. YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE IRECEPTIONIST WEBSITE (FOR THE IRECEPTIONIST SERVICES) TO OBTAIN TIMELY NOTICE OF SUCH AMENDMENTS. YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH AMENDMENTS BY CONTINUING TO USE THE SERVICES AFTER SUCH AMENDMENTS HAVE BEEN POSTED OR INFORMATION REGARDING SUCH AMENDMENTS HAS BEEN SENT TO YOU, AS THE CASE MAY BE. Otherwise, this Agreement may not be amended except in writing signed by both you and ValueFirst.
ValueFirst reserves the right to modify or discontinue any of the Services with or without notice to you. ValueFirst shall not be liable to you or any third party should ValueFirst exercise its right to modify or discontinue the Services.
As part of the registration process, you will be required to provide your information including without limitation name, address, phone number, mobile number, email address and other authorization details. You agree to provide true, accurate, correct and complete information to ValueFirst, as required when registering for the Services, and to notify ValueFirst of any changes to such information. ValueFirst reserves the right to decline any application from you to register for the Services, at its sole discretion. Once you become a registered user, your Service Number and log in details will be automatically sent to you by email. You may change your authorization details to protect your messages after logging in to the Ireceptionist Website. You are entirely responsible for failing to maintain the confidentiality of your authorization details, Service Number and account information. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify ValueFirst of any unauthorized use of your account or any other breach of security known to you.
ValueFirst reserves the right to suspend or terminate your ValueFirst account without notice upon rejection of any charges or if your card issuer (or its agent or affiliate) or your bank seeks return of payments previously made to ValueFirst or in any other event of non-payment of charges when ValueFirst believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to ValueFirst.
You agree to indemnify ValueFirst and each of its licensors and service providers from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims based upon use of your ValueFirst account, including any violation of this Agreement by you or any other person using your account, any claim of libel, defamation, violation of rights of privacy or publicity, any loss of service by other customers, any infringement of intellectual property or other rights of any third parties, and any violation of any laws or regulations, including but not limited to any violation of any laws or regulations prohibiting unsolicited telemarketing phone calls.
Your right to use the Services is personal to you. You may be either an individual or a corporation or business entity, but you agree not to resell the use of the Services.
While your ValueFirst account is active, ValueFirst will store voice messages received through your Service Number and call detail records for a limited period of time only. You acknowledge that ValueFirst may change its practices and limitations concerning storage of voice messages and call detail records at any time. You further agree that ValueFirst has no responsibility or liability whatsoever for the deletion or failure to store any voice messages, call detail records and/or other communications maintained or transmitted by the Services.
ValueFirst may send email to both its subscription customers and customer of the free Services, concerning ValueFirst services or other services which it deems may be of interest to them. If at any time a subscription Service customer wishes to withdraw his or her agreement to be contacted in such a manner, he or she may do so by advising ValueFirst thereof. No further marketing emails promoting other services will then be sent to the customer, but ValueFirst may continue to send the customer emails advising the customer of system changes and Services affecting changes in respect of the Services to which the customer has subscribed. Given that the promotion of the Services and the acceptance of promotional emails is an integral part of all "free" offering of the Services, in the event of non-subscription customers advising that he or she no longer wishes to receive such emails, customer's free account will be closed and no further communications will be sent.
Notices given by ValueFirst to you will be given by email or by a general posting on the Ireceptionist Website (for the Ireceptionist Services) or by conventional mail. In any matter requiring ValueFirst's prior consent, such consent will be considered given only if made in the foregoing manner by an authorized representative of ValueFirst. Notices given by you to ValueFirst must be given by email or by conventional mail (subject, however, to ValueFirst's verification procedures, as may be established by ValueFirst from time to time in its sole discretion, and which may include the requirement that you contact ValueFirst by phone so as to confirm that any such notice was in fact sent by you). Notices to ValueFirst by conventional mail must be sent to ValueFirst Digital Media Private Limited, B-13/14, Sector 32, Institutional Area, Gurgaon 122001, India.
ValueFirst records all telephone calls for the purposes of training, improvement of services, fraud prevention and to ensure the accuracy of instructions communicated to ValueFirst. All telephone recordings shall be the property of ValueFirst.
The laws of india, excluding its conflicts-of-law rules, govern this agreement and your use of valuefirst software and services. The un convention on contracts for the international sale of goods is expressly disclaimed. You expressly agree that exclusive jurisdiction for any claim or dispute arising from the use of valuefirst software or services resides in the courts of delhi, india. If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Valuefirst's failure to act with respect to a breach by you or others does not waive valuefirst's right to act with respect to subsequent or similar breaches. You may not assign or transfer this agreement or any rights hereunder, and any attempt to the contrary is void. Valuefirst shall not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond valuefirst's reasonable control.